We make the other people in the room smarter.
You know what you do. And you know why you do it.
But sometimes when you're stuck and the way forward is unclear;
or the approach that used to work no longer works so well—
you need to step back and find a new way.
That’s when we can help.
We help organizations pinpoint the distinctive value they offer the world.
Whether you’re building a pitch for funders, a promise for customers, or a vision for your team—We can help you find just the right words to say what you really mean.
We use design thinking to understand the customers you’re solving for, uncover key insights, develop transformative solutions and test them out in prototypes and pilots.
Here’s what a design project can look like.
Culture of Innovation
We help people learn the mindsets, skills, and habits they need to make innovation part of their everyday work.
We build innovation labs, teach courses in design thinking, and coach you through your own projects.
User Insights. Through interviews, observations, and other qualitative techniques, we work with your team to explore what your customers need and value; figure out what drives them to do what they do; and map out the jobs they need to get done. These insights shape high-level strategy and all the ways in which it's implemented: experience design, marketing, organizational structure, etc.
Blue Sky Sessions. We partner with founders looking to step back from the spin, and teams hoping to get unstuck; start-ups figuring out who they want to be, and mature orgs figuring out who they want to be next. No matter what their stage or size, our clients are looking for that place where Why should the world care? meets Why do you?—to put their finger on the intersection between what their work means to them, and why it might matter to their customers.
Strategic Planning. We help teams build clarity and consensus on where they’re headed and how they want to get there. Along the way, we often help them figure out better ways of working together—so they can actually deliver on their grand strategy, and make their bold ideas real in the world.
High-stakes Storytelling. Whether you’re pitching to funders, selling to customers, or inspiring your teammates, we can help you build a story that’s crisp, clear, and compelling. We help you catch the flash of silver that threads through your ideas, the passion that pulses underneath them—the words and images that let your audience feel the force of what you really mean.
Workshop facilitation. We work with for-profit product design teams and non-profit boards; teams that are eager to get back to the drawing board, collections of random folk who’ve never met before, and groups that need to learn to love each other a little more. One way or another, we get everybody in the room working together. (And most of the time, laughing, too.)
Design-thinking Courses & Coaching. Whether half-day workshops or semester-long seminars, our courses immerse people in real design challenges. Our coaching sessions help you and your team translate general innovation methods into the day-to-day work you need to get done—the skills, mindsets, and practical tools to actually start innovating.